Guarantee of Excellence
The SESSA (Sustainable Energy Society of South Africa) GOE guarantees the client that the products and services sold and installed are of the highest quality. The company you have chosen is a SESSA member in good standing. Current membership status can be viewed under www.sessa.org.za. This company has signed the SESSA code of conduct, giving you, the client, peace of mind. The code of conduct signed includes the following statements:
- Make good or replace the work that is subject to the complaint, or recalculate his charge.
- Have the case investigated by SESSA and agree to abide by its decision or the decision made by the appointed SESSA independent agent.
SESSA has an Ombudsman that ensures that all parties’ rights are protected. Clients and suppliers may approach the Ombudsman, email@example.com to resolve disputes, or when any of the abovementioned codes are broken. You, the client, do not have this protection, if you buy from a company that is not a SESSA member.
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